Senior Manager | Building structure where it's missing | IT, government, healthcare | Traveler | Master of Arts in Literary Science
Summary
I show up when the structure is missing or broken: unclear mandates, teams working at cross purposes, ways of working that nobody owns. I build clarity, get people working together, and move on.
My background runs across healthcare, government, telecom, education, and IT. That breadth is deliberate. The problems I'm good at solving show up everywhere.
I'm Dutch, have lived and worked in Sweden since 2013, and work day-to-day in Swedish and English..
Experience
- Manager Design & Architecture at Arbetsförmedlingen
Current job - Manager Test, requirements and analysis at Arbetsförmedlingen
September 2025 - December 2025 - Acting unit manager at Arbetsförmedlingen
September 2025 - October 2025 - Acting head of Core Services at Arbetsförmedlingen
July 2024 - August 2025 - University of Skövde, Deputy Head of IT Department
- - Arbetsförmedlingen, Support Manager
- - Skaraborgs Sjukhus, Unit Manager
- - Mariestads kommun, Mother tongue teacher (Dutch)
- - Skövde kommun, Mother tongue teacher (Dutch)
April 2014 - June 2015 - Transcom Sweden, Training & Quality Manager
September 2013 - March 2014 - Transcom Netherlands, Customer Experience Manager
July 2013 - October 2013 - Transcom Netherlands, Country Account Manager (deputy)
December 2011 - September 2013 - Transcom Netherlands, Operational Training & Quality Manager
November 2012 - June 2013 - Transcom Netherlands, Training & Quality Manager
December 2011 - November 2012 - Dutch Tax Agency, Supervisor
August 2011 - December 2011 - Freelancer, Project manager and web developer
March 2010 - November 2011 - Transcom Netherlands, Team Leader
June 2010 - July 2011 - Auditio, Consultant and project manager
April 2006 - February 2010 - Thinking Company, Junior consultant and business analyst
January 2006 - August 2008 - Zernike College, Teacher (Dutch)
January 2005 - December 2005 - UPC, Senior Customer Service Representative
April 2000 - January 2005 - UPC, Customer Service Representative
January 2000 - March 2000
Education and courses
- Arbetsförmedlingen, Leadership Development Course
- - Arbetsförmedlingen, EU Competency for Managers
May 2021 - Arbetsförmedlingen, Leading SAFe,
April 2021 - Arbetsförmedlingen, Qlik Sense
April 2020 - May 2020 - Procori, ServiceNow Fundamentals
October 2019 - Previa, Occupational Safety and Health
March 2019 - Västra Götalands Regionen, Personal Leadership (Leadership development course)
March 2016 - June 2016 - Västra Götalands Regionen, Leading Remote Teams
March 2016 - Västra Götalands Regionen, Introduction Program for New Managers
September 2015 - Folkunivesitetet, Swedish B2
March 2014 - June 2014 - COPC, Registered Coordinator for Customer Service Providers
May 2013 - Focus Conferences & Nyenrode University, Change Management
September 2008 - March 2009 - Hanze University of Applied Sciences Groningen, PRINCE2 Project Management
March 2008 - April 2008 - SIOO, Organizational Science (Certificate)
April 2007 - May 2007 - University of Groningen, Teacher Dutch (MA)
January 2005 - December 2005 - Radboud University, History of Modern Philosophy (Postdoctoral course)
September 2002 - December 2002 - Radboud University, Dutch, Literature (MA)
September 1993 - August 2002 - Stedelijk Gymnasium Breda, VWO
August 1987 - June 1993
Certifications
- Registered coordinator for CSPs, COPC Inc., 2013
- Prince2 Foundation, Hanze Universitet, 2008
Languages
- Dutch, Native or bilingual proficiency
- English, Full professional proficiency
- Swedish, Full professional proficiency
- German, Limited working proficiency
- Spanish, Limited working proficiency
Volunteering
- Lerdala Skola, Treasurer Parents’ Association
May 2015 - June 2020 - Parmentier, Editor
June 2000 - December 2002 - NSRV Phocas, Board Member
September 1997 - September 1998